Delivery Information

Please note that Standard Delivery Times are not guaranteed and may vary by postcode and location.

Delivery Schedule

Standard UK Delivery (3-4 Days): 3.99 (Except Pre Order Items) 

Basics Pre Order Collection is between 20-35 days 

Free Delivery on orders over £75

Will I get my delivery on the Bank holiday?

Please be aware that parcels will not be delivered on the Bank holiday Monday, your order will be sent out on the next available business day in accordance to standard delivery times as above.

Can you leave the delivery at an agreed hiding place?

For UK and Northern Ireland deliveries, If no one is available to accept delivery of the parcel, the courier will do their best to leave the parcel in a secure location or as per your instructions when placing the order. If this isn't possible, the parcel will be taken back to the depot. In both cases, a card will be left informing you of the attempted delivery. The only exception is for items £120 and over. For these, we require the signature of the person the item/s are being shipped to.

Can someone else sign for my delivery?

Yes, anyone at the specified delivery address can sign for the goods.The only exception is for items £120 and over. For these, we require the signature of the person the item/s are being shipped to.

Can you deliver to a different address other than my billing address?

This is possible, but please remember to tick the box indicating that the billing address will be different when going through the checkout. If you are placing your first order the delivery address must be located in the same country as the billing address for security reasons.
For security reasons, your first order can only be shipped to the cardholder's billing address.

Returns

In the unlikely event that you are not entirely satisfied with your purchase or the item is not to your taste, you can simply return them to us within 21 days of despatch in their original, saleable condition with a returns note stating the reason for return.

When trying on items, please ensure that they are not kept in contact with anything that may mark or add a scent to them such as drinks, perfume, deodorant and cigarettes. We will not be able to refund any items where there is evidence that these instructions have not been followed.

Please allow 10 working days from our receipt of your returns for us to process a refund.  The time frame is dictated by your bank or card issuer and is outside of our control.  Your refund will be credited to the same card with which you made your original purchase.  If there is a problem with issuing a refund to your card, our customer service team will contact you.